Pickalbatros Palace Sharm - "Aqua Park"

An Outstanding Experience at Pickalbatros Palace Sharm - “Aqua Park” I had the absolute pleasure of staying at Pickalbatros Palace Sharm - “Aqua Park,” and it has truly been an unforgettable experience. From the moment I arrived, I was greeted with warmth and hospitality that set the tone for a perfect vacation. The resort itself is a marvel—impeccably maintained, with stunning architecture and lush gardens that create a serene and luxurious atmosphere. The Aqua Park is a highlight, offering endless fun for both children and adults. The slides are thrilling, and the pools are pristine, making it a paradise for families and couples alike. What truly sets this resort apart, however, is the exceptional staff. Every member of the team was incredibly kind, professional, and attentive, always going above and beyond to ensure that every guest feels welcome and well-cared-for. Their smiles and dedication to excellence were evident in every interaction. I would like to extend my heartfelt gratitude to Mr. Ayman, whose professionalism and dedication to guest satisfaction were truly exemplary. He was always available, attentive to every detail, and ensured that every aspect of my stay exceeded my expectations. His ability to handle requests with efficiency and a genuine smile made all the difference, and it was evident that he takes immense pride in his work. The culinary experience at the resort was another highlight. The variety of dishes offered at the buffet and the specialty restaurants was impressive. Every meal was delicious, beautifully presented, and catered to all tastes and dietary preferences. The chefs and waitstaff deserve special mention for their attention to detail and their ability to make dining a memorable experience. The rooms were spacious, elegantly furnished, and immaculately clean. The housekeeping staff did a phenomenal job every day, ensuring that my room was not only spotless but also welcoming with thoughtful touches.

The hotel staff is very helpful and kind, especially Mr. Peter from customer experience team. The beach, pools and restaurants are very nice. The rooms are spacious and clean. The food is good and delicious. We had a very nice stay as a family. Thanks to all the team.

Staff and front desk manager mr.Ayman were super nice ,professional, rooms facilities and surroundings were very clean and attention to details was obvious, restaurants were well run clean ,beach area huge room for every one ,over all the place is definitely among top 5 best resorts in Sharm.

The staff running and working in this neat hotel are exceptional. Their hard work and incredible courtesy really makes this hotel shine above many others we have stayed in. Team spirit and smiles prevail. Despite the straight looks on some of the tourist faces, the tourists were encouraged to have a good time, to enjoy their holidays. The hotel is also immaculately clean every minute. There is not a fragment of litter to be seen anywhere. There are a dozen pools, some heated, and the fantastic aquapark is the main reason we picked this hotel. The beach is also lovely and the coral, well, don't get me started the environment under the sea - it is mind blowing! Special thanks to Ahmed Mohamed who made our room spotless every day, after our two kids had trashed it. And thanks also to Ehab Abdalhamed who we reckon is the best barman in all of the hotel's 5 bars!

We usually don't travel to the same place multiple times, but we made an exception for the Albatros Palace, where we returned for the 2nd time. We love everything: the hotel itself, beautiful and clean, the beach, the pier, the many large heated pools, the spacious, bright, and beautiful rooms with a sea view (thank you for the upgrade!), the numerous restaurants, the flowers, the birds, the atmosphere, the location... But what especially made us come back is the staff. Everyone is kind, smiling, warm, goes out of their way to help, solve any problems, ensure we have an excellent stay. Special mentions to Mahmoud Ali who cleaned rooms 1405 & 1408 to perfection, always had a kind word and created wonderful towel and sheet sculptures, Ali El-Sayed from the Culina restaurant for his friendliness and humor, the entire team of waiters at the Restiro restaurant, Mohamed Mostafa the lifeguard, Moustafa Mohamed at the reception, Kareem the photographer, and of course Ayman Mahmoud, the front-office manager, who is the true gem of the Albatros Palace. All issues are resolved within a minute with him, he always checks if we're doing well... His efficiency, kindness & professionalism are unmatched. Every luxury hotel should have Ayman on their staff. Thank you a thousand times again for everything!